A dialectic view of information systems outsourcing. Evaluating the driving factors and the suppressing factors. Myths, metaphors and realities 1993 isbn 9780471956044 beyond the information systems outsourcing bandwagon. The outsourcing revolution is underway as increasing numbers of major corporations transfer their information systems is assets, leases and staff to thirdparty. Lacity and rudy hirschheim, information systems outsourcing.
Business process outsourcing bpo has been suggested as one of the biggest areas of. Reality outsourcing requires significant planning and resources to be effective. Louis, research affiliate at templeton college, oxford university, and doctoral faculty advisor at washington university. Information systems is sourcing continues to be a topic of great concern to both is professionals and senior management. A test of multitheoretical model, in information systems outsourcing. The effect ofservice quality and partnership on the outsourcing ofinformation systems functions. It is based on an assessment of the pros and cons of both outsourcing and of insourcing based on the internal.
Furthermore, the term offshoring is also commonly used interchangeably with outsourcing. Sep 01, 2016 pdf outsourcing the light infantry division s information system popular online. Her research interests focus on it management practices in the areas of sourcing, it privatization, relationship management, and project. The myths and realities of information technology insourcing article pdf available in communications of the acm 432. Indeed the field of outsourcing research has grown so fast that there has been scant opportunity for the research community to take a collective breath, and complete a. While a number of articles and books discuss the pros and cons of outsourcing, little has been written about companies that evaluate outsourcing but choose insourcing. Identifying and analyzing risks and responses for risk. Johnston turner m and gens f 2009 white paper cloud computing drives from itm itm 600 at ryerson university. Myths, metaphors and realities, wiley, chichester, uk, 1993.
Pdf outsourcing the light infantry division s information system popular online. Traditional information technology outsourcing, offshore outsourcing, and business process outsourcing. Due to everincreasing trend in outsourcing information technology projects in todays competitive world, the risk management in information technology outsourcing ito projects is a challenging i. Johnston turner m and gens f 2009 white paper cloud computing. Drivers of it backsourcing decision communications of the ibima volume 2, 2008 108 16 lacity, m. A study of european best practice in the selection, management, and use of. The is director explained that user demands far exceeded his current resources, leading to a large applications backlog.
She has published, with rudy hirschheim, information systems outsourcing. Itis outsourcing in large companies motivations and risks. By farming out many or all of their information services, executives are promised savings of 10 percent to 50 percent off their is expenditures. The is director explained that user demands far exceeded his current resources, leading to. Beyond the information systems outsourcing bandwagon. This research contributes to the it sourcing research base by providing evidence that companies need not necessarily turn to outsourcing to. Information systems outsourcing university of missouri. Their experiences are sobering news to anyone ready to jump on the bandwagon.
A constructive and realistic way to visualize jobs displacement by outsourcing is as an opportunity to upgrade skills and remuneration. Information systems outsourcing decisions should start with analyzing the current situation thoroughly, by examining the problems that gave rise to considering outsourcing and evaluating all available internal and external alternatives. Outsourcing decisions have longterm impacts and must be based on a. Influence sources and the kodak effect, information systems research, volume 3, december 1992, pp.
The information technology area has seen a great deal of strategic outsourcing, so the literature is particularly strong in that area. Delft university of technology, delft, the netherlands. Outsourcing decisions have longterm impacts and must be based on a longterm is strategy. Dibbern j, goles t, hirschheim r and jayatilaka b 2019 information systems outsourcing, acm sigmis database. However, the results from the 2004 outsourcing world summit also show that 50% of managers believe that cost reductions. Determinants and impacts belinda shipps university of wisconsin milwaukee fatemeh zahedi. Theory regarding the decision structure is discussed and the results of indepth interviews with a variety of chief information officers presented. In the last fifteen years, academic research on information systems is outsourcing has evolved rapidly. In recent years, information systems is outsourcing is increasing in business. Although many researchers and practitioners have discussed different aspects of outsourcing in the past, there have been only a handful of papers that grapple these complex issues from a broad perspective.
An information technology transmits, processes, or stores information. Information systems outsourcing university of missourist. A framework, organizational theories and case studies leon a. It outsourcing companies have adopted global delivery model, where it services, such as backup management, are supplied out of multiple locations worldwide, based on the skill and cost of it delivery staff, such as system administrators sas and call center agents. A new assessment reyes gonzalez is a senior lecturer in business management and information systems at the university of alicante. Download information systems outsourcing pdf epub free justin ligon. Cloud computing drives breakthrough improvements in it service delivery, speed, and costs, april 2009. Pdf the myths and realities of information technology insourcing. Electronic journal information systems evaluation volume 14 issue 2 2011. Palvia the university of memphis, fogelman college of business and economics, department of mls ds, memphis, tn 38152, usa abstract in recent years, information systems is outsourcing is increasing in business organizations as a way to govern their. Rai a, keil m, hornyak r and wullenweber k 2012 hybrid relationalcontractual governance for business process outsourcing, journal of management information systems, 29. Dissertation, department of information and decision sciences, university of minnesota, 1993. It outsourcing in the public sector local government. Offshoring has been defined as a practice where domestically supplied services are replaced by imported services bedzarnik 2005.
The insourcing response 1995 isbn 9780471958222 inside information technology outsourcing. Transforming the nature of business in the information industry thomas d. Johnston turner m and gens f 2009 white paper cloud computing drives. Transforming the nature of business in the information industry, journal of. The future of industry or the bane of our existence.
Dec 14, 2015 she has published, with rudy hirschheim, information systems outsourcing. A framework, organizational theories and case studies show all authors. Outsourcing is a very widespread practice, with unknown boundaries. Download information systems outsourcing pdf epub free. Mary cecilia lacity born may 27, 1963 is a walton professor of information systems and the director of the blockchain center of excellence at the university of arkansas. Information systems is outsourcing means that the physical andor human resources related to one organisations information technologies its are supplied andor administered by an external specialised provider. Association for information systems ais electronic library aisel amcis 1999 proceedings americas conference on information systems amcis december 1999 agile it staffing strategies. The myths and realities of outsourcing berkshire company. Outsourcing of information systems in small and medium sized enterprises. Journal of management information systems,124, 89116.
This situation can be temporary or for an indefinite period and can affect all the is of the clientfirm or only a part of it. Myths, metaphors and realities john wiley series in. Johnston turner m and gens f 2009 white paper cloud. Pdf the myths and realities of information technology. Enduring themes, emergent patterns and future directions, r. Mary lacity is a professor of information systems at the university of missourist. This paper looks at issues in information technology it outsourcing in public sector local government in the uk, to determine how successful they have been and to establish any best. Jones, outsourcing information technology, systems. Pdf outsourcing the light infantry division s information. While outsourcing has grown beyond the domain of it embodying decisions such as where and how to source it to a much wider set of business functions, it outsourcing still leads the pack with 67% of all global outsourcing deals in 2004 being related to it pruitt, 2004.
The director of information services at petro3 initiated an outsourcing investigation after users complained consistently to senior management about the lack of service in the applications area. The structure of the decision faced by a firm to outsource or to retain information services is developed in this paper. This is especially true when transitioning from an internal operation to an offsite vendor. The main purpose of this study is to lay an integrative groundwork for the understanding of outsourcing, including its key research areas, its evolution, its theoretical models, and its. The myths and realities of information technology insourcing.
More detailed descriptions of their case studies appear in the authors book, information systems outsourcing. This paper develops a framework for the consideration of internal markets as an alternative to information systems is outsourcing. Venkatraman, diffusion of information technology outsourcing. Reducing information systems costs through insourcing. Centeris int rnati al conference on enterpr e inform systems projman internation l conference on project management h ist international conference on health and social care information systems and technologies, centeris projman hcist 2017, 810 november 2017, barcelona, spain itis outsourcing in large companies a. The information systems outsourcing bandwagon mit smr store. Her current research interests are information systems management, ebusiness and outsourcing processes. Each year organizations exploring new types of outsourcing or outsourcing for the first time invariably make false starts and mistakes.
The distinction between information systems and information technology we distinguish clearly between information systems and information technology, a distinction that seems lacking too often as the terms are often used interchangeably. Do companies actually achieve the cost savings proposed in the insourcing bid. An empirical analysis of the determinants of information systems productivity and the role of outsourcing policy, brint institute, 1995. In that respect, the us is a leading nation, as in many other areas. Pdf the influential role of perceived risks versus perceived. Its important to dispel certain myths about outsourcing. Myths, metaphors and realities john wiley series in information systems lacity, mary c.
812 367 959 700 1119 938 108 1484 1265 686 1562 1469 395 483 706 954 137 147 1338 63 1191 154 480 1389 1391 1525 466 659 1356 377 812 343 632 755 618 501 107 437 514 953 910 429 354 278 163 986